For LED modules, it ranges between 12/18/24 months warranty based on different LED lamp configurations. And for other parts, we offer a 12 months warranty. During this period, if any defective parts are noticed, the customer can return them to us for repair FREE OF CHARGE. And the shipping costs for shipping faulty parts to us will be shared by Seller and Buyer equally. Beyond this period, if any defective parts are noticed, the customer can still send them to us FREE OF CHARGE. However, the shipping costs will be paid by the Buyer.
How is the taxi LED display fixed on the roof, and how do you control many displays from one computer at the same time?Sunny Wong2020-05-18T11:13:10+00:00
For the taxi LED display, it is installed on the taxi top with a roof rack. The weight is about 23 kg/pc for the display. The LED screen needs a roof rack to support it, so we include one in the kit for extra safety when in use.
If controlling a batch of taxi LED displays at the same time, clients can log into the cloud service platform we provide to operate via 4G.
Do you have an effective solution to protect the outdoor led display against salt and high humidity?Sunny Wong2020-05-03T16:42:25+00:00
If the LED screen is to be installed near the sea with salt and high humidity, we suggest a die-casting aluminum or galvanized iron cabinet solution coupled with stainless steel screws for extra protection.
How long does the aging test take, and what is the environment temperature?Sunny Wong2020-05-11T07:52:50+00:00
For our LED screens, we conduct an aging test of at least 72 hours before the delivery. During the aging, it is with all white, red, green, blue colors in turns, with all-white color aging for half an hour continually at first. Static photos and videos will also show during the test.
The testing environment temperature is 35~45℃ during the summer, while it is around 25~30℃ in winter.
How many spares LED modules do you send with each LED screen?Sunny Wong2020-05-03T16:42:37+00:00
The spare parts include LED module, power supply, cooling fan, control card, and 3% spare parts FREE OF CHARGE depending on the project. For instance, if the screen size is W 6.144 x H 3.072 meters, the LED modules quantity is W 32 x H 16 pcs for P6 type, then the LED modules we offer for free is 15 pcs. Some clients purchase some more LED modules as spare parts for speedy replacement so that the defective ones can be sent back for maintenance.
Can the LED screen controller be connected to an HDMI input?Sunny Wong2020-05-03T16:42:43+00:00
For setting up the screen, first, please make the steel structure. If needed, we will offer you the CAD drawing of steel structure FREE OF CHARGE when you place the order. Next, install the cabinets on the structure, and connect the power and signal cables between cabinets.
On request, we can also send our engineers to the site to help with the installation process. Do note that you will have to bear all relevant costs like visa, plane ticket, accommodation, labor cost for our engineers to fly over.
If I want to increase the size of a screen later on, can I just buy more cabinets and add them to an existing set?Sunny Wong2020-05-13T06:53:43+00:00